Frequently Asked Questions

What is INGO?

INGO is a technology-enabled mobility platform connecting trained women drivers with individuals, families, organizations, and vehicle owners seeking safe, reliable, and professional transport services. Our mission is to improve mobility while creating meaningful economic opportunities for women.

Why should I choose INGO instead of other ride-hailing services?

Because INGO offers more than transportation. We combine professional women drivers, technology, and a customer-first approach to deliver safe, reliable, and trusted mobility services. Every trip also contributes to creating dignified economic opportunities for women, making each journey part of a broader movement toward a more inclusive transport sector.

Can I book a ride today?

Our mobile application is currently in its final stages of preparation. However you can book or schedule your ride using the Book Ride feature on our website, it will redirect you to our whatsapp contact which will enable us serve you professionally.

What is the waiting list for?

The waiting list is for customers who would like early access to the INGO App. By joining, you'll receive updates about our launch and be among the first to book rides when the platform becomes available.

Who can use INGO?

INGO is designed for anyone looking for safe, reliable, and professional transport services. Our customers include individuals, families, businesses, schools, development organizations, tourists, and anyone who values trusted mobility solutions.

Are all INGO drivers women?

Yes. INGO connects customers with trained and vetted women drivers. This approach promotes safer mobility while creating employment and entrepreneurship opportunities for women in the transport sector.

How are drivers selected?

Every INGO driver goes through a screening and onboarding process that includes identity verification, driving credentials, professional standards, and customer service expectations. We are committed to maintaining a trusted and high-quality driver network.

Can I schedule a ride in advance?

Yes. INGO is designed to support planned transportation as well as on-demand services. Whether you're arranging an airport transfer, corporate travel, school transport, or a special event, you'll be able to schedule rides in advance through the platform as features are rolled out.

How does INGO calculate ride prices?

Currently we have a rate card for coorporate clients and we negotiate with our individual clients on a case by case basis. However, ride pricing will be available through the mobile application and will be based on factors such as distance, estimated travel time, and the type of service requested. Our goal is to provide transparent and fair pricing before every trip.

I want to become an INGO driver. How do I apply?

Visit the Become a Driver section on our website and complete the application form. Our team will review your submission and contact you if you meet the onboarding requirements.

I own a vehicle. Can I partner with INGO?

Absolutely. If you're a vehicle owner looking for professional fleet management or would like your vehicle operated by trained women drivers, we'd love to hear from you. Visit our Fleet Management section or contact us to learn more.

Is INGO only available in Kampala?

INGO is launching in Uganda, beginning with Kampala and surrounding areas. As we grow, we plan to expand our services to additional cities and regions.

Why does INGO focus on women drivers?

Women remain significantly underrepresented in the transport sector despite increasing demand for safe and trusted mobility services. By training and connecting women drivers with customers, INGO improves safety, expands economic opportunities, and contributes to a more inclusive transport ecosystem.

Still have a question?

We'd love to hear from you. Contact us through our website, email, or social media channels, and our team will be happy to help.